Terms and conditions
1. Introduction
These Terms and Conditions ("Terms") govern your access to and use of the website located at www.steno.ai, the related mobile website, the mobile application, and the platform (collectively, the "Site"), as well as the services and software provided through the Site (the "Services") by StenoAI Inc. ("Steno," "we," "us," or "our"). Steno is a Delaware C corporation providing SaaS and self-hosted solutions leveraging advanced AI and large language models (LLMs).The Services are intended for business use only. By accessing or using the Site or Services, you agree to be bound by these Terms. If you are accessing or using the Site or Services on behalf of a business or entity ("Customer"), you represent and warrant that you have the authority to bind that business or entity to these Terms, and "you" and "your" will refer to both you and the Customer. If you do not agree with these Terms, you may not access or use the Site or Services.These Terms are intended primarily for Authorized Users (as defined below). If you are a Customer, please note that your use of the Services is primarily governed by the Master Services Agreement ("MSA") between your company and Steno. In the event of any conflict between these Terms and the MSA, the MSA shall prevail.
2. Definitions
"Authorized User" means an individual employee, agent, or contractor of the Customer who is authorized to use the Services and for whom a subscription to the Services has been purchased."Customer" means the business or entity that has entered into an MSA with Steno for the use of the Services."Services" means the software-as-a-service offerings provided by Steno, including any associated APIs, mobile applications, and software."User Content" means any content, data, or information submitted by Authorized Users to the Services.
3. Access and Use of Services
3.1. Eligibility: You must be an Authorized User to access and use the Services. If you are not an Authorized User, you may not access or use the Services.
3.2. Account Security: You are responsible for maintaining the confidentiality of your account credentials, including username and password, and for all activities that occur under your account. You agree to (a) immediately notify Steno of any unauthorized use of your username or password or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Steno will not be liable for any loss or damage arising from your failure to comply with this provision.
3.3. Acceptable Use: You agree to use the Services only for lawful business purposes and in accordance with these Terms. You shall not:a) Use the Services in any manner that could damage, disable, overburden, or impair Steno's systems or networks. b) Attempt to gain unauthorized access to any part of the Services or any system or network connected to the Services. c) Use any automated means to access the Services or collect any information from the Site. d) Use the Services to transmit any viruses, malware, or other malicious code. e) Engage in any activity that interferes with or disrupts the Services or any other user's enjoyment of the Services.
3.4. User Content: You retain all rights in, and are solely responsible for, the User Content you submit to the Services. By submitting User Content, you grant Steno a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such User Content in connection with providing and improving the Services.
3.5. Customer Responsibility: The Customer is responsible for the actions of its Authorized Users and shall ensure that all Authorized Users comply with these Terms and the MSA.4. Commercial Use of ServiceThe Services are provided solely for business and commercial use. By using the Services, you affirm that:a) You are using the Services for business purposes only; b) You are an authorized representative of the Customer, and you have the authority to bind the Customer to these Terms; c) You have read and understand these Terms; and d) You agree to these Terms on behalf of the Customer.
5. AI and LLM Usage
The Services provided by Steno leverage artificial intelligence (AI) and large language models (LLMs). By using the Services, you acknowledge and agree that:a) The content generated by our AI systems is for informational purposes only and may not always be accurate or complete. b) You are responsible for reviewing and verifying any AI-generated content before use. c) Steno does not guarantee the accuracy, completeness, or usefulness of AI-generated content. d) You will not use the Services to generate, upload, or share content that is illegal, harmful, or violates the rights of others. e) The Customer is solely responsible for any decisions or actions taken based on AI-generated content.
6. User Conduct and Content
6.1. Prohibited Content: You must not upload, post, store, transmit, display, copy, distribute, promote, make available, or otherwise communicate to the public any content that:a) Is offensive, abusive, libelous, defamatory, obscene, racist, sexually explicit, ethnically or culturally offensive, indecent, or otherwise objectionable; b) Violates the rights of others, including any intellectual property rights; c) Violates any law or regulation; d) Promotes violence, terrorism, or illegal acts; e) Contains any viruses, malware, or other harmful code; f) Contains any confidential information of your company or any third party without proper authorization.
6.2. Prohibited Activities: In addition to the restrictions outlined in Section 3.3, you must not:a) Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity; b) Collect or store personal data about other users without their consent; c) Use the Services for any unauthorized advertising, promotional materials, junk mail, spam, or any other form of solicitation; d) Attempt to reverse engineer, decompile, or disassemble any portion of the Services; e) Use the Services to process or store any regulated data (such as protected health information) without prior written agreement from Steno; f) Use the Services in any manner that violates any applicable industry standards or best practices.Steno reserves the right to remove any User Content that violates these Terms or is otherwise objectionable in Steno's sole discretion.
7. Intellectual Property Rights
7.1. Steno's Intellectual Property: The Site, Services, and all content and software associated with them are the proprietary property of Steno or its licensors and are protected by copyright and other intellectual property laws. You may not use, copy, reproduce, distribute, or create derivative works from this content unless expressly authorized by Steno or the MSA.
7.2. Feedback: If you provide any feedback or suggestions about the Services, you hereby grant Steno an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use such feedback or suggestions for any purpose without compensation to you.
7.3. Custom Configurations: Any custom configurations or integrations developed by Steno for the Customer shall be owned by Steno unless otherwise agreed in writing.
8. Privacy and Data Protection
Your use of the Services is also governed by our Privacy Policy, available at steno.ai/privacy. By using the Services, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.For Customers, any data processing activities will be governed by the data processing agreement entered into between Steno and the Customer, if applicable.
9. Termination
9.1. By Authorized User: You may stop using the Services at any time. However, termination of your access to the Services is subject to the policies of your Customer and the terms of the MSA.
9.2. By Steno: Steno may suspend or terminate your access to the Services at any time, without notice, for conduct that Steno believes violates these Terms or is harmful to other users of the Services, Steno, or third parties, or for any other reason specified in the MSA.
9.3. Effect of Termination: Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.
10. Indemnification
You agree to defend, indemnify, and hold harmless Steno, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including, but not limited to:a) Your User Content; b) Any use of the Services' content, services, and products other than as expressly authorized in these Terms; c) Your use of any information obtained from the Services; d) Your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right; e) Any misuse of the Services or AI-generated content.
11. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. STENO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.STENO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT, INCLUDING USER CONTENT OR CONTENT GENERATED BY AI, WILL BE SECURE OR NOT OTHERWISE LOST OR ALTERED.STENO MAKES NO WARRANTY REGARDING THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY AI-GENERATED CONTENT.
12. Limitations of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL STENO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:a) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; b) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; c) ANY CONTENT OBTAINED FROM THE SERVICES; d) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; e) THE USE, INABILITY TO USE, OR OUTCOMES OF USE OF ANY AI OR LLM FUNCTIONALITY OF THE SERVICES.STENO'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER TO STENO FOR THE SERVICES DURING THE 12 MONTHS PRECEDING THE CLAIM.
13. Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you. In such cases, Steno's liability will be limited to the fullest extent permitted by applicable law.
14. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in California, and you hereby consent to the jurisdiction of such courts.
15. Changes to Terms
We may update these Terms from time to time. If we make significant changes, we will provide notice to the Customer through the Services, via email, or by other means, to provide the opportunity to review the changes before they become effective. The Customer is responsible for ensuring that Authorized Users are aware of any changes to these Terms. Your continued use of the Services after the changes become effective constitutes your acceptance of the changes.
16. Contact Information
If you have any questions about these Terms, please contact us at:StenoAI Inc.
2261 Market Street STE 10825
San Francisco, CA 94114
United StatesEmail: privacy@steno.ai
Phone: (619) 736-8094
